Terms of Service

Welcome to Learner Net! We value each and every user in making Learner Net a vibrant environment for Learning.

To that end, our Terms of Service are stated here so that all users can have a clear understanding and conduct themselves appropriately. Please read this agreement carefully before using our platform, and before engaging our services.

By using Learner Net or signing up for an account on our platform, you are agreeing to the Terms of Service set forth here. Now, let us start with the basic definitions in this agreement.

Learner Net (referred to as “Learner Net” or “Platform” or “We”) is an online learning platform and marketplace offered through the URL https://learner.net/ (referred to as the “Website”), that allows learners to register and be connected to teachers and fellow learners for the purpose of online learning, and teachers to register and be connected to learners for the purpose of conducting online classes. As a user of the Platform or representative of an entity using the Platform, you will be referred as a “User” or “You” in this agreement.

The “Terms of Service” define the Terms of Service under which you are allowed to use the Platform. If you have any questions regarding our Terms of Service, please reach out to us at info@learner.net.

For Teachers

Upon your registration as a teacher with Learner Net, you are required to inform us if you have:

  • a criminal record in Singapore.
  • been charged or convicted in a court of law in any other country.
  • been suspended, discharged or dismissed from the services of any employer.

If you would like to update us regarding the above information, reach out to us at info@learner.net. All details will be kept strictly confidential. Omissions or fraudulent declarations may result in:

  • immediate termination of Learner Net’s agreement with the User as a registered teacher on the Platform.

Promotion or advertising for another teaching platform or website is strictly prohibited. As Learner Net is providing advertising and other services to you as a teacher, we ask that you respect these Terms of Service as fair and reasonable. Kindly use all Learner Net provided communication channels through our systems for communication with Learners. All promotion or advertising of other businesses is strictly disallowed, unless prior permission in writing has been provided by Learner Net.

Account

Eligibility

In order to use Learner Net, You are required to do the following:

  1. Complete the registration form
  2. Provide true, complete and up-to-date contact information
  3. Read and Agree to our Terms of Service.

By using Learner Net, You represent and warrant that all provided information is accurate. You agree to abide by all the governing laws of Singapore. You agree to use the Platform with behaviour that accords to the highest ethical and moral standards and good faith.

Learner Net may refuse services, close accounts of any Users, and change eligibility requirements at any time.

Terms of Service

The Terms of Service begin when you register a Learner Net account and will continue as long as you remain registered on our Platform. By setting up an account and providing all the requested information therein, you have undertaken to agree and comply with our Terms of Service represented here. If you have signed up for Learner Net on behalf of a company or other entity, you represent and warrant that you have the authority to accept the Terms of Service on their behalf.

Changes

We may update our Terms of Service by providing a revised Terms of Service on our Website and/ or by sending an email notification to the User’s last registered email address within ten (10) days of any change. Unless the User terminates his/her account in writing to info@learner.net within ten (10) days, the new Terms of Service will take effect immediately and apply. We reserve the right to change the Website, Platform, or any features at any time.

Account and Password

You are responsible to keep your account name and password confidential. You are also responsible for any account that you have access to, whether or not you authorized the use. You will immediately notify Learner Net of any unusual, suspicious or unauthorised use of accounts you have access to. Learner Net is not responsible for any losses which may arise due to stolen or hacked passwords. Learner Net does not have access to your current password, and for security reasons, may only reset your password when requested.

All Users must register on Learner Net with valid personal email addresses which can be accessed regularly so that updates and notifications can be sent to them. If a user is found registering with another person’s email address, or with a temporary email address, then his or her account may be terminated without notice. We may require Users to validate their registered accounts through email, if we believe users have been using an invalid email address. We reserve the right to terminate, ban or block accounts if we cannot validate the authenticity of the User or if we believe that an account is engaging in suspicious activity.

Account Disputes

Learner Net is not privy to the inner workings of any user’s organizations or the nature of an organization’s interpersonal relationships, and will not arbitrate disputes over who owns an account. No Users shall be granted access to or information about an account which is not theirs, and shall resolve any account-related disputes directly with other Users. Learner Net determines ownership of an account based on the registered email associated with the account. In case of conflict, Learner Net reserves the right to make the final decision on account ownership matters.

Payment

We are currently using PayNow, which is developed by the Association of Banks in Singapore.

Anyone using PayNow represents and warrants that they are authorised to use the payment service and any/ all any payments that are received by Learner Net’s PayNow account will be considered as valid. Kindly contact us at +65 31294377 or info@learner.net if you have any questions regarding the use of PayNow.

You may visit your own bank’s terms of service to know more about how your bank administers its policy for PayNow.

Refunds

Class fees may be refunded to you, up to 7 days before the start of any class. However, strictly no refunds will be granted for classes that have already started.

Any approved refund payments will be notified to the User in writing and credited to the User’s account within 10 business days.

If you have a question regarding refunds or feedback on a badly conducted lesson, or if you need a refund, reach out to us at info@learner.net.

 Billing

We reserve the right to suspend a User’s account if a User is suspected of violating our Terms of Service, applicable laws and regulations, and/ or falsifying lesson sessions and/or fraudulently reporting lesson durations. Learner Net reserves the right to suspend the User’s account with immediate effect. The User’s account may only be reactivated once our investigation has been completed.

Learner Net reserves the right to withhold any payable fees due to ongoing investigations, and may only release payment to the teacher after the investigation is completed.

If a User is found to have engaged in falsifying lesson sessions, or fraudulently reporting lesson durations, Learner Net reserves the right to demand the reimbursement of paid lessons, and the User shall be liable to pay Learner Net for all class and lesson fees disbursed.

Satisfaction Pledge

While we work to ensure that customers are served to ensure the highest levels of customer satisfaction, you may have an occasional unsatisfactory experience.

If you do have any feedback or if you have experienced an unsatisfactory lesson, please let us know about your experience, so that we may investigate and possibly make it up to you. To report an unsatisfactory lesson, you may call us during business hours at +65 31294377, or email us with the following information:

  1. Date and time of the lesson booked or conducted
  2. Why are you requesting a refund?
  3. Have you discussed with the Teacher or Learner and resolved the issue?
  4. What have you discussed so far?
  5. Kindly forward all screenshots of relevant correspondences or chat records to support your case.If our investigations determine that your class did not meet our quality standards, we may refund all or a portion of the fees back to you, or propose an alternative solution. Our decision will be final and binding.

All customer feedback is greatly appreciated. Please provide feedback to info@learner.net.

Rights & Reporting 

Proprietary Rights of Platform

The User shall respect all of Learner Net’s proprietary rights and software including but not limited to patents, trademarks, service marks, trade secrets, and copyrights.

Right to Review Account

Learner Net may utilise, view, edit, and internally distribute content from the user’s account to create algorithms and programs (referred to as “Tools”) to assist in providing value in Education for all customers or to improve the accuracy of matching teachers with learners.

Reporting Abuse

If you suspect any User violating any Terms of Service, please notify our Team immediately at info@learner.net. If you are being harassed, cyberbullied or spammed by another existing User, please report all such cases to our Team immediately.

If a User is found to be in breach of applicable laws, and/or disrupts any of our Services in any manner, we may use all available information we have of the User to prevent any potential harm to Learner Net, other users, management or staff members of Learner Net and to prevent any further breaches. In such cases, we may suspend, ban, blacklist or terminate a User’s account. Further action may be taken, not restricted to making a police report, the informing of employers, schools or credit card company, bank, or email provider, or taking to social media to warn others about the violation of any applicable laws. We reserve the right to take action against any User or any account, at our full discretion.

Liabilities & Disclaimers

Confidential Information

Users may have access to ‘Confidential Information’ in the duration of their use of the Learner Net Platform.

‘Confidential Information’ shall mean any and all information, in whole or in part, that is disclosed by Learner Net, or any participant or User of Platform, or any employee, member, management or agent thereof, that is not published, all such information will be deemed to be confidential or proprietary in nature.

Confidential Information also includes current, future, and proposed information about the business, operations, trade secrets, know-how, technology, sales and marketing materials, sales or marketing techniques, services, products, employees, clients, management, financial information, or any knowledge gained through examination or observation of or access to the premises, computer systems and/ or software of Learner Net. Such information may be learnt through communication through Learner Net’s staff, agents, vendors or management.

The User agrees to keep in strictest confidence all ‘Confidential Information’ relating to Learner Net’s business, users, management, staff and the Platform, and will use due and reasonable discretion and care and take reasonable precautions to avoid misappropriation or disclosure of such Confidential information.

Liability Waiver

To the maximum extent permitted by law, Users or Teachers shall assume full responsibility for any lessons conducted or content uploaded. Any losses that result from use of the Website and the Platform, including any damages arising from User generated or uploaded content to Learner Net shall be fully borne by the User or Teacher who originated such content. Any losses that resulted from User or Teacher activity on the website shall be borne by the said User or Teacher who was responsible for any action that resulted in harm or damages.

Under no circumstances shall Learner Net and/ or its contractual partners, any of its affiliates, shareholders, management, directors, employees, or subsidiaries be liable for any damages, whether direct, indirect, punitive, special, or consequential damages, arising out of or in any way resulting from negligence, even if Learner Net and/ or its partners have been advised of the possibility of those damages.

Force Majeure

Learner Net will not be held liable for any delay or failure in performance of any part of the Platform, from causes beyond our control. This includes, but is not limited to, acts of God, changes to law or regulations, embargoes, war, terrorist acts, riots, fires, earthquakes, nuclear accidents, floods, any natural disaster, strikes, power blackouts, acts of hackers / third-party internet service providers and infrastructure damages or shortages.

Disclaimer of Warranties

To the maximum extent permitted by applicable law, Learner Net provides its services and products ‘As Is’ without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We also make no warranties about the correctness, accuracy or fitness of any information or content we elect to make available for free on Learner Net.

Indemnity Clause

Each member shall release and indemnify, save and hold harmless Learner Net and all its subsidiaries, other Users, shareholders, management, directors, officers, employees, agents from any and all losses, damages, costs, fines, claims, actions, or proceedings of every kind and character which may be presented or initiated by any other persons or organizations and which arise directly or indirectly from the actions of the user with the participation in or use of the Platform.

Governing Law

The Terms of Service at Learner Net shall be governed in all respects by the laws of Singapore.

By signing up for user account and submitting user profile information, I have agreed, read and accepted the Learner Net Terms of Service.

 

Latest update: 14th June 2021
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